Shan Get the app

Shan · Support

How can we help?

Most answers are below. If yours isn't, write to Jack.

Write to Jack

Tell him your iPhone model and what happened. A screenshot helps.

Email [email protected]

Get your money back

Not for you? Ask for a full refund within 30 days of your first payment. We won't ask why.

  1. In Shan, go to Profile → Ask for a refund. It opens an email to Jack, who replies with the steps.
  2. Only Apple can refund App Store purchases. Apple decides, and refunds you the way you paid.
  3. Cancel the plan too (below), so it doesn't renew.

You can also ask Apple directly at reportaproblem.apple.com.

Cancel your plan

  1. On your iPhone, open Settings and tap your name.
  2. Tap Subscriptions, then Shan.
  3. Tap Cancel Subscription.

Do it at least 24 hours before your renewal date. You keep Shan until the end of the year you paid for. In Shan, Profile → Manage subscription takes you to the same place.

New phone? Restore your plan

  1. Sign in with the Apple Account you paid with.
  2. Open Shan and tap I already paid on the first screen, or Profile → Restore Purchases.

Your plan comes back. Your reading and dishes lived on your old phone, so Bao takes a fresh look.

Delete your data

Shan has no accounts. Your reading, dishes and progress live on your iPhone.

  1. In Shan, go to Profile → Erase everything on this phone, then type ERASE. It removes your reading, dishes and photos.
  2. Deleting the app removes everything Shan stored on your phone.
  3. To delete the analytics Shan sent too, email Jack before you erase or delete the app, so he can find your data. See the Privacy Policy.

Your subscription stays with your Apple Account either way.

Your tongue photo

Shan never saves it, and never shows it back to you. It goes to Google's AI to be read. Google doesn't train on it and deletes it within 55 days. Details are in the Privacy Policy.

Talk to Jack

After you join, Shan invites you to book a 15-minute call with Jack. Missed it? Email him and ask.

Something isn't working

  1. Shan needs an iPhone with iOS 16 or later.
  2. Update Shan in the App Store, then close and reopen it.
  3. Still stuck? Email Jack your iPhone model, iOS version and a screenshot.

Android?

Not yet. Shan is iPhone only for now.

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